Frequently Asked Questions
Changing email/other personal details
Updating your email allows Commmuniteer to fill you in on the latest updates while changing your personal details lets users on the platform know a little bit more about you.
Select your profile in the top right corner and then click View Profile in the dropdown.
After you have done that, click the three vertical dots and select Edit Account. You now have the option to edit information like your name, email and show users a web address (e.g your LinkedIn profile)
If these instructions were unclear, the video below will walk you through this process and provide some more information!
Changing my password
Changing your password is an effective way to protect your account.
From your user profile, you can select the three vertical dots and click Edit Account and you want to click the option saying change password here…
Clicking change password here … redirects you to the page where you are able to update or edit your password, just be sure to follow the prompts.
Please be aware that once your password is successfully changed, there is no notification confirming your selection. However, if you have made an error, you will see an error message telling you to reenter your password selections.
If anything above is confusing, we have created the video below to make it super easy and show you step by step how to change your password
Changing my profile picture
Changing your profile picture ads an authentic touch to your profile, making your account more personal!
From your user profile, select the three vertical dots and select Edit Account.
Here, click the Change my photo button below your current profile icon to open up your files on our device.
Once you have found your image, select it and use the cropping tool to edit the appearance.
When satisfied, click Crop and Upload to confirm your selection and updating your profile picture.
For any further assistance with this, watch the video tutorial below to see how you can change your profile picture
How do I join a community I am not a member of?
You are encouraged to check out and join other communities on the platform that share your passions
You can find other communities through searching or finding them on the Explore or Feed tabs
Once you have found a community, click on its tiles and select Visit Community to be taken to the communities home page.
Click the Join community button and confirm your decision to become a supporter of that community by clicking Yes when prompted
For a step-by-step guide on this process check out the easy to follow the video below!
How to directly contact the support team
For questions or issues, the FAQs cannot help with, click the ‘?’ next to your profile icon in the top right corner
Select Message Support Team and a chat box will open up
Send your questions or issues in the text bar and support will get back to you within a few minutes
How to leave a community
You can leave a community you are a member of whenever you like.
First, go to the Community main page by clicking Communities tab in the side panel and selecting the community you want to leave
Then click Visit Community to be taken to the Communities main page.
After this, to have the option to leave simply click on the three dots below your profile icon in inthe top right corner
Select Leave this community and confirm your choice by clicking leave when prompted
I need some help selecting a project!
On your dashboard, we have suggested projects that you might be interested in based on your skills and chosen causes. If you don’t find anything compelling, you can browse all the available projects on the platform by scrolling further down the dashboard page.
If you’re still not finding something you like, let us know at support@communiteer.org and we will work with the Not-For-Profits to find something for you!
I’ve forgotten my email and/or password
Go to the Sign In page and click “Forgot Password?” to retrieve your password. Your username should be the primary or backup emails you registered with. If you don’t remember which email you used, you can request help at support@communiteer.org.
Nothing is happening with the project!
Don’t panic! Feel free to send your project admin(s) a private message and the system will notify them via email. If you do not get a response from them, please let us know at support@communiteer.org and we will follow up for you!
Replying to a discussion
Go to the discussions’ tab of your community and select the discussion topic you wish to respond.
You can then type your response in the message box and hit Enter key to contribute to the discussion
What is ‘Community News’
Community News is where you go to keep up with the latest updates from a community and affiliated communities. Currently, this includes stories and announcements. In the future, it will also cover events, discussions, the programs run by the community, and other community-related content.
Where can I get platform help?
We’re here to help! You can either message the support team through the platform by sending a message to the Communiteer Support team, or you can shoot us an email at support@communiteer.org.
Can I deactivate my account?
If you have an issue with our platform, feel free to reach out to us at support@communiteer.org and we can help you either resolve the issue or deactivate your account.
Can I volunteer for more than 1 project at a time?
Yes, you can! While we encourage everyone to complete the opportunities they join, we also understand that you may have diverse interests and want to work on a few things at a time!
How can I become a project or organisation administrator?
If you are an organisation admin, then you can administer any projects for that organisation. If you are not, however, you can request organisation admin privileges from an existing organisation admin. If you only need to administer projects and not the organisation page, the organisation admin can also give you project admin privileges, which allows you to administer all projects for that organisation but not the organisation page.
How do I amend or remove an existing task?
Go to the project, click on the Task tab and each task can be edited there.
How do I find volunteering opportunities?
Find your volunteering opportunities on your dashboard. You can browse opportunities by projects and organisations as soon as you log in. You will see some suggested projects – which are active projects that align with your skills and selected causes.
How do I let an organisation know I’m interested in volunteering for them?
To let an organisation know you’re interested in volunteering for them, all you have to do is join the active project that you would like to participate in. If there are no projects that suit your skills, you can get in touch with the admin of the organisation and let them know what skills you have to offer.
How do I lodge a complaint?
If you have questions about or need help using, the platform, feel free to reach out to us at support@communiteer.org and we’ll help you get back on track. If you have significant issues regarding Communiteer or its staff, you can lodge a complaint at complaints@communiteer.org.
We are dedicated to making sure your complaints are handled to the best of our ability. We will get back to you within 48 hours of you making a complaint to discuss it with you.
How do I sign up?
At the moment, Communiteer is invite-only. If you would like to check out our platform, please check out the contact us form and we’ll invite you on.
How does Communiteer work?
Communiteer helps Not-For-Profit (NFP), charity and For-Purpose organisations connect with skilled volunteers on our platform, collaborate with each other on skilled volunteering projects and contribute to worthy causes.
As a skilled volunteer, we match your skills and causes with the projects on our platform so you can get involved in opportunities that you can contribute to and care about.
As a staff of a Not-For-Profit, charity or For-Purpose organisation, we can help you create and communicate your projects to our volunteer community and support you in getting these projects completed and help you track and report your project impact.
Communiteer aligns all organisations, programs and projects to the UN Sustainable Development Goals so that you know exactly what you’re helping with when contributing to a project.
I need to contact Communiteer for a specific purpose
You can reach us at:
| accounts@communiteer.org | Accounts payable/receivable. |
| complaints@communiteer.org | Complaints handling. |
| partnerships@communiteer.org | Partnership enquiries. |
| getintouch@communiteer.org | For business and partnership enquiries. |
| research@communiteer.org | For research enquiries. |
| volunteer@communiteer.org | If you want to join as a volunteer. |
| support@communiteer.org | For technical and non-technical platform usage issues. |
| marketing@communiteer.org | For marketing enquiries. |
| media@communiteer.org | For media and PR enquiries. |
What happens to my personal details?
We take your privacy seriously and will do everything we can to ensure that your data is safe and secure. Our privacy policy can be read here.
What is Communiteer?
Communiteer is a social venture on a mission to increase social participation via virtual volunteering.
Communiteer’s online platform enables Not-For-Profit organisations and social ventures to collaborate with skilled volunteers in order to achieve positive social outcomes.
What is virtual volunteering?
Virtual volunteering is any volunteering activity that can be performed online. It is also known as online volunteering, e-volunteering and micro-volunteering.
Virtual volunteering complements traditional, face-to-face volunteering, by giving volunteers another way to get involved. Virtual volunteering can range from less technical tasks like social media engagement and the signing of petitions to more technical tasks such as designing a logo, creating an annual budget for the organisation, supporting the organisation’s IT needs, providing legal advice and many other skilled activities.
Volunteering is defined, by Volunteering Australia, as “…time willingly given for the common good and without financial gain”. Further, virtual volunteering is any volunteering activity that is conducted, in part or in whole, through the Internet, according to Cravens & Ellis 2014.
Who can create projects and opportunities?
Only Community Admins for organisations can create projects and opportunities for their organisations. Community admins for an organisation can administer all projects and opportunities for that organisation.
Who can use the Communiteer platform?
Anyone and everyone can be a volunteer! As long as you’re willing to give to worthy causes that you care about, you can get involved. If you’re also a member of an organisation that needs volunteers, wants their staff to give back to the community or just want to encourage more volunteering and social impact, then Communiteer is for you.
Why can’t I login?
Please let us know if you are having trouble accessing your account at support@communiteer.org.
How do I post a new project or task?
To create a new project, go to your organisation page, click on the “+ Add Project” button. Please fill out all the fields on the page. The more detail that you can give your volunteers the better the outcomes of the project will be. Once you have created the project, go to the project page, click on the “Opportunities” tab and click the “+ Add Task” button to add tasks to the project.
If you need specific guidance from us, feel free to reach out to us at support@communiteer.org.
How will Communiteer support my project?
We will work with you to create impactful projects that are aligned to your organisation’s mission and meet your business needs. All projects will be uploaded to the platform, where they can be accessed by all volunteers.
Those volunteers who are interested can help you immediately by joining the project. You can then engage with these volunteers individually and at a project level.
If you need specific guidance from us, feel free to reach out to us at support@communiteer.org.
I need some help creating a project
Feel free to reach out to us at support@communiteer.org and we can provide you with the relevant information or book in some time to walk you through the project creation process.
Posting a story
First, go to the ‘Community News’ tab, which is offered on the left side menu of your screen.
Next, you want to select ‘New Story’.
Currently, you need to add an image to your post so it can post by selecting the camera icon which opens up your files on your computer. Then choose the file you want to accompany the article.
Afterwards, click ‘Your Story Title’ and title your post.
Then, select ‘your story description’. This section will contain the contents of the post.
Just note that the maximum limit is 2000 characters.
Finally, click ‘Post Story’ and your post will now be viewable to supporters in the ‘Community News’ tab of that community.