Frequently Asked Questions

Changing email/other personal details

1. Click your profile icon in the top right corner and select view profile in the dropdown

2. Click three vertical dots and choose edit account

3. Edit the fields you want to edit/update and then click the three dots again to select Finish Editing

Changing my password

1. Click your profile icon in the top right corner and select View Profile in the dropdown

2. Click three vertical dots and select edit account

3. Select change password here

4. Follow the prompts to put in your current password and new password. Click Change Password to save your password changes.

Changing my profile picture

1. Click the icon in the top right corner and choose View Profile in the dropdown.


2. Select Choose a file

3. Browse files and select a file to become your profile picture

4. After confirming your file choice, crop and save your new profile picture 

How do I join a community I am not a member of?

1. Select Explore in the side panel

2. Use the search bar and filters to search for a community by name or by SDG supported (i.e Communiteer New Users Community or SDG 9,17)

3. Click on the community and select Visit community

4. Select join community and click yes when the pop up asks you if you are sure

How to directly contact the support team

For questions or issues, the FAQs cannot help with, click the ‘?’ next to your profile icon in the top right corner

Select Message Support Team and a chat box will open up

Send your questions or issues in the text bar and support will get back to you within a few minutes

How to leave a community

Click Communities tab in the side panel

Select the Community you are a member of and wish to leave

Click Visit Community

Click on the three dots below your profile icon in the top right corner

Select Leave this community and confirm your choice by clicking leave when prompted

I need some help selecting a project!

On your dashboard, we have suggested projects that you might be interested in based on your skills and chosen causes. If you don’t find anything compelling, you can browse all the available projects on the platform by scrolling further down the dashboard page.

If you’re still not finding something you like, let us know at support@communiteer.org and we will work with the Not-For-Profits to find something for you!

I’ve forgotten my email and/or password

Go to the Sign In page and click “Forgot Password?” to retrieve your password. Your username should be the primary or backup emails you registered with. If you don’t remember which email you used, you can request help at support@communiteer.org.

Nothing is happening with the project!

Don’t panic! Feel free to send your project admin(s) a private message and the system will notify them via email.  If you do not get a response from them, please let us know at support@communiteer.org and we will follow up for you!

Replying to a discussion

Go to the discussions’ tab of your community and select the discussion topic you wish to respond.

You can then type your response in the message box and hit Enter key to contribute to the discussion

What is ‘Community News’

Community News is where you go to keep up with the latest updates from a community and affiliated communities. Currently, this includes stories and announcements. In the future, it will also cover events, discussions, the programs run by the community, and other community-related content.

Where can I get platform help?

We’re here to help! You can either message the support team through the platform by sending a message to the Communiteer Support team, or you can shoot us an email at support@communiteer.org.

Can I deactivate my account?

If you have an issue with our platform, feel free to reach out to us at support@communiteer.org and we can help you either resolve the issue or deactivate your account.

Can I volunteer for more than 1 project at a time?

Yes, you can! While we encourage everyone to complete the opportunities they join, we also understand that you may have diverse interests and want to work on a few things at a time!

How can I become a project or organisation administrator?

If you are an organisation admin, then you can administer any projects for that organisation. If you are not, however, you can request organisation admin privileges from an existing organisation admin. If you only need to administer projects and not the organisation page, the organisation admin can also give you project admin privileges, which allows you to administer all projects for that organisation but not the organisation page.

How do I amend or remove an existing task?

Go to the project, click on the Task tab and each task can be edited there.

How do I find volunteering opportunities?

Right on your dashboard! You can browse by projects and organisations as soon as you log in. You will be shown some suggested projects – which are active projects that align with your skills and selected causes.

How do I let an organisation know I’m interested in volunteering for them?

To let an organisation know you’re interested in volunteering for them, all you have to do is join the active project that you would like to participate in. If there are no projects that suit your skills, you can get in touch with the admin of the organisation and let them know what skills you have to offer.

How do I lodge a complaint?

If you have questions about or need help using, the platform, feel free to reach out to us at support@communiteer.org and we’ll help you get back on track. If you have significant issues regarding Communiteer or its staff, you can lodge a complaint at complaints@communiteer.org.

We are dedicated to making sure your complaints are handled to the best of our ability. We will get back to you within 48 hours of you making a complaint to discuss it with you.

How do I post a new project or task?

To create a new project, go to your organisation page, click on the “+ Add Project” button. Please fill out all the fields on the page. The more detail that you can give your volunteers the better the outcomes of the project will be. Once you have created the project, go to the project page, click on the “Opportunities” tab and click the “+ Add Task” button to add tasks to the project.

If you need specific guidance from us, feel free to reach out to us at support@communiteer.org.

How do I sign up?

We are currently only open to volunteers who are volunteering on behalf of an organisation. If you would like your organisation to get involved, please send us an email at getintouch@communiteer.org

We will open to the general public in early 2019. To register your interest, please send us an email at volunteer@communiteer.org, and we will add you to the list and let you know when we are open to the public.

How does Communiteer work?

Communiteer helps Not-For-Profit (NFP), charity and For-Purpose organisations connect with skilled volunteers on our platform, collaborate with each other on skilled volunteering projects and contribute to worthy causes.

As a skilled volunteer, we match your skills and causes with the projects on our platform so you can get involved in opportunities that you can contribute to and care about.

As a staff of a Not-For-Profit, charity or For-Purpose organisation, we can help you create and communicate your projects to our volunteer community and support you in getting these projects completed and help you track and report your project impact.

Communiteer aligns all organisations, programs and projects to the UN Sustainable Development Goals so that you know exactly what you’re helping with when contributing to a project.

I need to contact Communiteer for a specific purpose

You can reach us at:

accounts@communiteer.orgAccounts payable/receivable.
complaints@communiteer.orgComplaints handling.
partnerships@communiteer.orgPartnership enquiries.
getintouch@communiteer.orgFor business and partnership enquiries.
research@communiteer.orgFor research enquiries.
volunteer@communiteer.orgIf you want to join as a volunteer.
support@communiteer.orgFor technical and non-technical platform usage issues.
marketing@communiteer.orgFor marketing enquiries.
media@communiteer.orgFor media and PR enquiries.
I’m not getting notifications

You’ll receive daily email notifications in the form of the Daily Digest (check your account settings). Other notifications are not sent as emails as we don’t want to annoy you with tens of emails every day. If, however, you want to see every notification as they come through, feel free to let us know your thoughts at support@communiteer.org.

What are your fees?

Please contact us at getintouch@communiteer.org to find out more details.

What happens to my personal details?

We take your privacy seriously and will do everything we can to ensure that your data is safe and secure. Our privacy policy can be read here.

What is Communiteer?

Communiteer is a social venture on a mission to increase social participation via virtual volunteering.

Communiteer’s online platform enables Not-For-Profit organisations and social ventures to collaborate with skilled volunteers in order to achieve positive social outcomes.

What is virtual volunteering?

Virtual volunteering is any volunteering activity that can be performed online. It is also known as online volunteering, e-volunteering and micro-volunteering.

Virtual volunteering complements traditional, face-to-face volunteering, by giving volunteers another way to get involved. Virtual volunteering can range from less technical tasks like social media engagement and the signing of petitions to more technical tasks such as designing a logo, creating an annual budget for the organisation, supporting the organisation’s IT needs, providing legal advice and many other skilled activities.

Volunteering is defined, by Volunteering Australia, as “…time willingly given for the common good and without financial gain”. Further, virtual volunteering is any volunteering activity that is conducted, in part or in whole, through the Internet, according to Cravens & Ellis 2014.

Who can create projects and opportunities?

Only Community Admins for organisations can create projects and opportunities for their organisations. Community admins for an organisation can administer all projects and opportunities for that organisation.

Who can use the Communiteer platform?

Anyone and everyone can be a volunteer! As long as you’re willing to give to worthy causes that you care about, you can get involved. If you’re also a member of an organisation that needs volunteers, wants their staff to give back to the community or just want to encourage more volunteering and social impact, then Communiteer is for you.

Why can’t I login?

Please let us know if you are having trouble accessing your account at support@communiteer.org.

How will Communiteer support my project?

We will work with you to create impactful projects that are aligned to your organisation’s mission and meet your business needs. All projects will be uploaded to the platform, where they can be accessed by all volunteers.

Those volunteers who are interested can help you immediately by joining the project. You can then engage with these volunteers individually and at a project level.

If you need specific guidance from us, feel free to reach out to us at support@communiteer.org.

I need some help creating a project

Feel free to reach out to us at support@communiteer.org and we can provide you with the relevant information or book in some time to walk you through the project creation process.

Posting a story

First, go to the ‘Community News’ tab, which is offered on the left side menu of your screen. 

Next, you want to select ‘New Story’.

Currently, you need to add an image to your post so it can post by selecting the camera icon which opens up your files on your computer. Then choose the file you want to accompany the article.

Afterwards, click ‘Your Story Title’ and title your post.

Then, select ‘your story description’. This section will contain the contents of the post. 

Just note that the maximum limit is 2000 characters.

Finally, click ‘Post Story’ and your post will now be viewable to supporters in the ‘Community News’ tab of that community.